![]() Choose the Request a SNAP Case Change link. ![]() Use the ACCESS HRA website or the ACCESS HRA Mobile App to submit your request. ![]() Visit your Benefits Access Center (formerly known as Job Center). Choose the Request a CA Case Change or Emergency Grants link. Only use the number on the back of your Link card 1-800-678-LINK (5465), Illinois Link Card Website () or the ebtEDGE app to access your Link account. You can submit documents using the Document Upload feature on the ACCESS HRA Mobile App. You will need to submit documents to prove the change you report. You do not need to submit a new application. The quickest way to update or correct the information that appears on your benefit card is to submit a case change request using the ACCESS HRA website. To apply for benefits or for additional assistance with your case (including updating information on your EBT card), visit the following pages instead:
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